SMS 002 System of Joint Consultation


SMS 002 System of Joint Consultation

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More Information

Course delivery charges

Regular Domestic Post: No charge
Express Domestic Post: $7.40 incl GST
International Post: $10.00 GST free
International Express Post: $15.00 GST free

Technical requirements

Preferred Browsers:

Internet Explorer Internet Explorer 6+
Mozilla Firefox
Mozilla Firefox 1.5+
Flash Player: Version 8. Download the latest version from
Internet Connection: Standard broadband connection highly recommended
Audio: Speakers or headphones are required as course content is presented using audio
Content Download: 70mb (progressive download; average download per page is 750k).
*Please ensure window popup blockers are disabled*

*Other browsers

The course can be completed using Safari or Google chrome, but it is not recommended. The course will display a message recommending the use of one of the preferred browsers. Some Safari users may see an occasional error message however; providing there is a recent version of Flash Player this should not impede course progress. Reserve Group recommends using one of the preferred browsers as we cannot guarantee the course will work as intended with other browsers.


Can I look at the course on more than one computer?
Yes, our courses are distributed via the internet and can be accessed from any internet-enabled computer.

Can I enrol in more than one course?
Yes, you can enrol in as many courses as you want.
How do I unsubscribe from a course?
Most courses have a certain time period in which your account is active. If you don’t want to continue with the course, simply wait until this time period is over and the system will automatically disable the account.

What personal details do AVELING/Reserve Group hold? Are these forwarded to other organisations?
AVELING/Reserve Group only keep the personal details it has to keep for auditing and compliance purposes. As a requirement of certain courses, these may be passed on to other agencies, like the Training Accreditation Council or WorkSafe.

We treat your personal details absolutely confidentially and will not pass your details on to third parties for demographical or advertising purposes.

What do I do if I’ve forgotten my password?
Click on the ‘Request your details’ link on the login page and fill in your details. Your password will be emailed to you.

Who can help me with technical difficulties?
Contact AVELING directly by phone on 1300 665 015 or click on the Contact Us link and send us an email.

How secure are online payments?
AVELING/Reserve Group take security very seriously and treats it with the highest importance. We encrypt all personal information and credit card details using Secure Sockets Layer (SSL) technology. You will know that your details are being encrypted when the letters “https:” appear in the address bar and a small padlock appears at the bottom of your browser.

For extra safety, AVELING/Reserve Group will never e-mail or call you to ask you to disclose/verify your username and/or password or confirm credit card details. Any such requests should be disregarded.

Customise this course
Want to customise this course?

Build on the strengths of AVELING’s highly popular and successful online course and customise it to your organisation’s needs and brand. By customising the course your company can:

Add or tailor sections to reflect your in-house policies and procedures.
Create specific examples, scenarios and case-studies that reflect your company’s line of work.
Build brand identity by customising and adding your corporate logo.

AVELING can also create reports that are tailored to your organisation’s needs. Contact us for a free consultation about developing a customised course that meets your business needs.